Sometimes I love riding with NYC subway…

A number one train in motion

…Yeah, I know it’s a pain— especially in rush hour, at the weekends when there’s limited service, or if the guy sitting next to me is manspreading.

But there are also times of unexpected delight on the New York City subway, when a stranger makes you smile.

Friday nights are often the best time, with trains full of happy young people, heading out on dates, parties or planning to start the weekend at a bar. Their laughter and energy are infectious.

Then there are those times such as 9:30 this morning on the number 1 train heading south, when a young woman in her mid-twenties, wearing a shiny light blue cloak with a Columbia University logo, hopped on.

This was her graduation day and she could barely contain her smile.

The people sitting nearby all congratulated her. “It’s a big day— a real milestone”, one middle-aged man said, perhaps thinking of his own kids.

The young woman with long blonde hair was positively beaming. Just before she left the train at W. 116th Street, I asked about her degree. “Masters in International Relations,” she said, almost embarrassed that she was smiling so much.

Someone else nearby said: “Go make the world a better place. I think we need it.”

So, best of luck to her and all graduates who are launching new lives in this commencement season of possibilities. May they find not only work and a way to pay the bills— and the crazy high costs of student loans— but also purpose and a belief in the abundance and blessings of life.

We need their hope, energy and optimism to make the world a better place.

And sometimes we also need the subway and other public places to introduce us to the unexpected.

Richard Davies is the co-host of the news solutions show “How Do We Fix It?” and a podcasting consultant. He tries to listen to at least one new podcast each week.

Professors on Podcasts: A Rant.

It’s baseball season, thank goodness. So before I get into my windup and start hurling metaphors, let me say that I love interviewing professors on our podcasts .

These learned souls are almost always thoughtful, highly intelligent, and often funny. Their bases are loaded with interesting ideas. Professors understand nuance and are good at reminding the rest of the world (including Donald Trump) that most issues are far more complex, and indeed more interesting, than they first appear.

This is the nature of the human condition, and why it’s so difficult for data experts to design algorithms that take account of all the delightful complexity of human behavior.

The recent rush to judgement over self-driving cars, universal health care and privacy on Facebook are just three current examples of how so many current debates are poorly framed.

Professors have the luxury of escaping from the daily pressures of the business world, taking a long-term view of the subjects they study.

But they are usually different… especially tenured professors.

What is it about one-YEAR sabbaticals? Say what? For the rest of us workers, small business owners, gig economy freelancers, and salaried professionals, a one-MONTH break would be a total luxury.

And try interrupting professors. Good luck with that! The preferred platform for many university lecturers is neither a chat, seminar nor a brainstorming session. They speak from behind a lectern.

Before each episode with a professor on our weekly solutions news show, “How Do We Fix It?” my co-host, Jim Meigs and I do some podcast batting practice.

Jim starts the interview with a very polite warm-up, telling guests what’s about to happen.

“We’re a fast-paced show,” Jim explains in a somewhat professorial, yet almost apologetic tone. “We try to keep the answers to questions to under a minute. We may jump in.”

Sometimes, this approach actually works. We are able to ask lots of questions and enjoy bantering with our guests.

But in many cases, professors, who give “talks”, and “presentations” aren’t entirely comfortable with the back-and-forth of conversations. They’d rather give five examples than three.

But don’t get me wrong.

Before I get too deep in the count, let me say with as much force as I can muster: Academics are among our favorite podcast guests.

If you’re looking for someone to add intellectual heft, who could be better?

And in our age of distraction, we need to listen more carefully and at far greater length to deep thinkers.

Professors know their subjects inside and out. And many are happy to venture forth with contrarian opinions that challenge the dominant zeitgeist.

However, Jim and I agree: among our absolute favorite podcast guests professors who have also spent some time in careers outside academia— in business or journalism. Not only do they know their stuff, these women and men understand bullet points and deadlines. They tend to be both clear and disciplined in their thinking, and have learned the art of sound-bites and relatively short declarative sentences.

If you are a podcaster or broadcast host, before inviting a professor on your show, get ready to step up to the plate and take a few swings at interrupting your guest.

And also make sure you’ve taken some batting practice first. Read their book before you open the mike.

Richard Davies is a podcasting consultant, producer, interviewer and host. DaviesContent makes podcasts for companies and non-profit groups.

Podcasts: When The Missing Ingredient Is Soul.

If you want to start a podcast, the barriers to entry are low. Good equipment is cheap and there are plenty of smart, simple “how to” guides to get you and your organization in the game.

But what most experts and consultants won’t tell you is that to be successful, your podcast needs soul. You must say something real.

The medium’s intimacy and authenticity are keys to its success. That’s why your podcast has to be three dimensional— not like one of those old Hollywood film sets with nothing behind the nicely painted fronts of stores and houses.

Your host needs should be honest, hilarious or, at the very least, a brilliant faker.

Personally, I’m not a huge fan of the hit show “Pod Save America”. But what the smart-ass uber-liberal hosts do have is soul. Their mission— delivered with passion and a dose of humor— is to save America from Trump and his fellow travelers by trashing anyone who doesn’t agree with their view of the world. You know where these guys are coming from.

Your podcast doesn’t have to come with a passionate or political point of view. But the hosts must believe what they say.

Millennials— the target audience for most podcasts— come with finely-tuned B.S. detectors. They know when they’re being duped or played.

Bragging or reminding your audience what makes you special simply won’t cut it. Deliver the goods, and do so with the minimum of fuss.

Unlike You Tube Channels, TV or even broadcast radio, podcasters don’t need bells and whistles to be successful. Most listeners start at the beginning and will stay with you for the entire show, especially if the episode is under 25 minutes.

From Dan Carlin’s “Hardcore History” to “Armchair Expert With Dax Shepard”, top-rated podcasters know that a simple interview format can work just as well as “The Daily”, “Invisibilia” and other intricately-produced programs.

Podcasts are wonderful ways to enhance your reputation as a thought leader or innovator. But when you open the mike, make sure you speak from the heart.

Richard Davies is a podcast host and consultant. His firm, DaviesContent, designs, produces, and edits podcasts for clients.

On podcasting: the small picture

The other day a young man in his 20’s told me something very sad.

While he has a strong moral sense and believes in the necessity of profound political change, and would like to do something to make the world a better place, he doesn’t know where to start.

My friend sees no connection between his actions and how to be part of a movement to promote justice, trust and greater social harmony. He feels powerless and dispirited. Disconnected.

The best advice I could think of was to throw a pebble into the ocean.

Look at the small picture.

Do something— anything— I suggested, that might help someone less fortunate than yourself. For instance, it could be as simple as signing up for Reading Partners, a non-profit group that trains volunteers to give one-on-one tutoring for 45 minutes, twice a week, to school kids who are behind their grade level in their reading.

The experience of volunteering can change your outlook on life.

From church groups to social causes, there are countless local, neighborhood efforts happening now to knit together the social fabric that we need to build a more caring, sharing society.

Maybe this young man should use his own skills to teach others what he knows: Promoting their sense of curiosity and wonder.

For me it was podcasts.

After three decades of covering breaking news at a national radio network, I was also frustrated. For a long time I had found the fast-paced daily work to be fascinating and even at times, thrilling. My career had been a gift.

But a few years ago, it started to feel a bit routine. The hourly focus on clashes, contests, calamities and celebrities that is the stuff of broadcast news was becoming more of a grind than a source of fascination. Rarely did we cover those who were calling for constructive alternatives to what was going seriously wrong in our country.

We were not giving an accurate picture of the world. Civics and the critical workings of democracy were not part of the daily news agenda.

But I also wondered about myself. Was I becoming part of the problem— an old and weary grumpy guy, who was perhaps jaded?

I didn’t want to be that person.

My answer was to change careers and became a podcaster, and help others put their message across.

My own pebble in the ocean has been “How Do We Fix It?”— a weekly podcast that I make with Jim Meigs and Miranda Shafer.

On each episode we try to promote empathy, problem solving and constructive ideas aimed at bringing people together, rather than bellowing across the political canyon at the other side.

We also have fun doing it.

Instead of covering the who, what, when, where, why of news, we ask “now what?” Experts are challenged to come on the show and discuss potential solutions to problems that they’ve spent years studying or investigating.

Podcasts are ideally suited for this kind of experiment. They connect the the head and the heart. People usually listen when they are on their own, away from the distractions of their phone and computer screens, when they are likely to be a little more reflective and able to reconsider their view of the world.

Listening to podcasts can offer a way to open your mind.

No matter how small the audience, or simple the format, the best podcasts follow their own path, throwing caution the wind. As a lover of history, one of my favorite examples is the “fireside chat” 4-hour monologues on “Hard Core History”, hosted by Dan Carlin. Each one tells a carefully crafted account of the past. There is not a speck of fat on those shows. They are pure meat.

Anyone who watches TV, goes online or listens to the radio is exposed to a fire hose of information. We are subjected to a mostly negative and overly dramatic view of current events.

The intimate world of podcasting contains an almost infinite range of possibilities to bring us together. Here’s hoping that you will decide to take a dip and jump into the ocean!

Richard Davies is a podcaster and Podcast consultant, who helps people, companies and causes to tell their story through podcasting.

Beyond outrage and anger… Solutions. A podcast for our times.

We’re gearing up for another great year with more independent-minded, contrarian guests — kicking off this week with Claire Cain Miller of TheUpshot, the New York Times and economics site.

After all the recent anger and outrage over sexual harassment our podcast team decided to do a show about how to reduce bullying and harassment in the workplace. What works? What doesn’t?

Employers are paying lip service to the need for change, but until now there has been little coverage in the media about solutions and training: how to make this a teaching moment.

At “How Do We Fix It?” here’s our un-resolution for 2018: What we do NOT want is the obvious: opinions you’ve heard a hundred times in other places and podcasts.

We’re fired up about solutions — ideas to make the world a better place, topic-by-topic.

Future episodes this month will include the well-known author and skeptic, Michael Shermer, who explains why pessimism is a threat to all of us. Michael also takes apart the human zest for utopia.

Stanford University Politics professor Mo Fiorina is also on our dance card. He will tell us why Americans are less partisan than many think — Fascinating subject for discussion and debate in this time of political flame-throwing.

Please weigh in with your ideas, responses and suggestions. And if you have the time, spread the word about our show with lots of likes, shares and retweets on iTunes, Stitcher and social media.

Here’s hoping that 2018 will be the best year every for humankind and that more of us will throw our pebbles into ocean of progress.

FixIt: Abolishing Unbelievable.

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We live in an age of hyperbole. “Amazing”, “incredible” and “wow!” are among the most glaring examples of over-used words.

“Great” and “fantastic” are proclaimed when “good” would do nicely. “LOL” has replaced a smiley face, and “thank you” usually comes with “very much” attached, even if the sender doesn’t (really) mean it.

But nothing is worse than “unbelievable”, because in most cases the thing described as impossible to believe actually isn’t. At all.

From play-by-play announcers describing a great catch or a homer deep into the bleachers, to friends and relations talking about the silly things their pets do, we are surrounded by “unbelievable” from all quarters.

Unbelievable is used as click-bait. As in “The unbelievable reasons why your posts aren’t popular” or “The unbelievable reasons dog owners give up their pets revealed.”

The unbelievable number of times that “unbelievable” is mentioned in conversation is part of a larger problem. Simple, plain speech has been replaced by words that often come in CAPITALS or with an exclamation point attached.

We are shouting at each other rather than speaking softly with modesty and simplicity.

The first senior editor I worked for in a radio newsroom decades ago told me to avoid using overly-inflated words. Write in short sentences, using clear and concise language. Watch out for unnecessary adjectives and adverbs, he told me.

It was good advice then and now. (Here’s a good source for writing and speaking tips).

Let’s hope that 2018 turns out to be a year that we can believe in.

Image: Credit Typorama.

 The F… Bomb Has Become a Filler Word. How Do We Fix It?

The jump the shark moment for the F-word may have come and gone. Even the erudite David Brooks of the New York Times used it recently in his otherwise uplifting book on self-discipline and modesty, “The Road to Character.”

A four letter word that once caused shock – or at least embarrassed giggles – has become a filler word.  Something you say to fill the space between the stuff that actually matters.

It’s lost the power to shock.  Everybody says fuck.

Other filler words include “meanwhile, “like”, “basically” – and the very worst and most frequently heard –  “you know”.

Many thoughtful, well-educated people punctuate their sentences with  “you know”, you know?   The term has become the new “um”.

Those who use it in serious conversation dilute the meaning of what they are trying to say. I have a highly articulate, smart, funny friend in the financial industry who uses “you know” in virtually every sentence.  It drives me crazy. She’s probably unaware of it and I’m too chicken to say anything.

Guess I haven’t walked too far on my road to character. Sorry, David Brooks.

When hosting a talk radio show years ago, a program director pulled me aside. “You say um a lot,” he told me.  “Don’t do it. In between thoughts, stay silent. It can be kind of powerful.  People will listen more carefully to what you’ll say next.”

Great advice –  especially for a guy who loves to talk and trips over my words in a rush to say the next thing.  A little pause sounds so much better than filling in the time with meaningless filler words.

Easier said than done, you say?

Actually, no.  As soon as I became aware of what I was doing,  it was surprisingly easy to cure my verbal tic. It’s a little bit like weeding.  Almost everytime time I noticed an “um” forming in my brain I would pause and pick it out of my speech pattern.

Another tip: speak in short sentences. “Structural filler-word patterns are triggered because of the way you structure your sentences,” says writer, Anett Grant. “Using oral bullet points gives you time to think about what you’re going to say while reinforcing your main point.”

Clarity is the best friend you have when speaking.  Especially when you are serious. Weeding out the filler words is a great way to sound smart in business meetings, sales presentations and at the dinner table.

When you don’t have much to say, remain silent.

Richard Davies is a podcaster.  Hear his “um” free show, “How Do We Fix It?” with co-host Jim Meigs on Acast, iTunes and Stitcher.  He also runs DaviesContent – a podcast production house.

 

 

 

 

 

How Do We Fix It? No. Never Make a Podcast Unless…

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I’ve been into audio ever since I was a little kid who slapped 45 rpm green, red, yellow and orange Disney discs onto the record player my parents gave me when I was six years old.

The stories, voices and jingles really were music to my ears.

Not long after college, to no-one’s great surprise, I landed my first job in radio. I spent well over thirty years at stations and networks doing the thing I loved.

Last year, with my pal Jim Meigs and producer Miranda Shafer, I started “How Do We Fix It?”– a weekly podcast.  We’re having a fun ride and I feel privileged to meet a lot of great people along the way.  Our 86th weekly show is currently in production.

At its best, podcasting is remarkably intimate and honest – without noisy distractions.  Just you and another human voice in your ear.

Unlike broadcast radio or TV, listeners are the programmers, deciding exactly when and what they want to spend their time with. They give us podcasters their pure, undivided attention. In every way they are our equal – never to be manipulated, pandered to nor shouted at.

Sounds like the perfect environment for a content producer.

But let’s face it: many podcasts are crap – weeds in the ever growing audio jungle.

And not just the two-guys-in-a-garage kind of spontaneous podcasts. Even well-made, sophisticated shows are often way too long, self-indulgent and without a clear purpose.

Your audience is busy and has vast array of audio offerings to pick from.  Many of us listen on the go – in the car or at the gym.  The average American commute time is about 25 minutes.  Most podcasts last at least half an hour. Mistake.

The first don’t of podcasting is never waste their time. Make a show with purpose that doesn’t last quite as long as you – the podcaster – want it to.  Don’t be afraid to slice out a few minutes.

Leave your listeners wanting more after each episode. Also answer this question: “Who is your audience?”

The second don’t:  Forget about making podcasts unless your brand, company or cause already has followers or subscribers.  This medium is a great way to forge deep, authentic connections with your people, but on its own – without a website, blogs and other forms of content –  you won’t make a splash. The only exception is if you’re already famous.  Anderson Cooper, Alec Baldwin, Snoop Dogg or Shaq can operate by their own rules.

Podcasting is special – different from radio and certainly not merely the audio track of a You Tube video.  Respect your audience.

Third don’t: making a podcast “live” or on the fly is rarely a good idea. Edit it and listen with a critical ear.

The fourth don’t is about lack of commitment. While podcast equipment is cheap and the launch costs are small, the process can be surprisingly time consuming. Unless you are prepared to go long and deep with your podcast project, don’t start.

A weekly show may not be necessary. You could release a new series every few months. But whatever the plan of action, successful podcasts require follow through.

Google “how to make a successful podcast” and you’ll get lots of enthusiastic ideas about equipment, theme music, social media and the need for passion. Much of the advice is helpful. But be wary of those who only explain the do’s and not the don’ts of podcasting.

Richard Davies is a podcast consultant and program maker. Find out more at daviescontent.com.

 

 

 

We’re Going to Fail 99% of the Time. And That’s OK.

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“Data is the new black” gushed one speaker at Advertising Week, the just-completed annual gathering in New York for the advertising and marketing industry.

Thanks to great improvements in data research on customer behavior, “now we are not guessing,” said another.

The wow factors here this week were data, video and Virtual Reality.  With good reason.  The rapidly changing advertising industry is always on the hunt for the next big thing that will turn heads and make a splash.

But the marketplace is more crowded that ever. “We see disruption in so many markets,” Fiona Carter, Chief Brand Officer at AT&T told one well attended session.

“We have an on-demand culture,” said Alex Sutton, Global Director of Digital Acquisition at Avis Budget group. “The number of customers engaging our brands on mobile keeps increasing and increasing and increasing.”

Which is why – with all the talk about change, disruption and the surge in mobile – I was surprised not to hear a little more about podcasting and the other creative ways brands can use relevant content to go deeper when engaging their customers and followers (Full disclosure here: I am a podcaster).

People consume media very differently. We engage in a multiplicity of ways.  Just look at a row commuters in a New York subway train.  Many are playing games on their devices. Others are reading and some are listening.

For marketers the future is about creating different versions of your message and let the consumer choose.

Tens of millions of Americans decide to listen to podcasts each week. The median age is 30. According to Steve Goldstein at Amplifi Media, 68% of people aged 13-24 listen to some audio on their smartphone every day. Podcasting is no longer niche.

Perhaps my argument to the advertising industry is pay attention not only to “wow!” but to “ah ha.”  Podcasts are the intersection of ideas and emotion. They don’t show something. You, the listener, imagines it.

I really like what Ben Clarke, Chief Strategist of the marketing agency, The Shipyard has to say about disruption and creativity.

“Even if you try a thousand things and 995 don’t work, the five winners are better than not trying at all.”

“We’re going to fail at 99% of the things we do. Not only is that OK, it’s essential,” he says.

Richard Davies is a podcast consultant and co-host of the weekly solutions journalism show, “How Do We Fix It?” http://www.daviescontent.com

 

 

 

 

 

 

 

 

 

Hey, Hillary! Tell More Stories.


By most measures Hillary Clinton had a pretty good night in her first debate with Donald Trump.  But something was missing.

Her disciplined performance may have convinced wavering voters to be somewhat more comfortable with the idea of her as President.  Clinton’s cool, calm demeanor contrasted with Donald Trump’s repeated interruptions and bluster.  She was also successful in getting under his skin.

However, Clinton did little to overcome her two biggest negatives: likeability and trust.  Neither did Trump.  Both are still disliked by surprisingly large numbers of voters. 

In the two debates to come, the breakout candidate could be the one who tells the best stories.

Clinton’s strongest moment on Monday night came right at the end of the 90 minute debate, after many may have turned it off.  She raised the case of former Miss Universe Alicia Machado, who Trump had called “Miss Piggy” and “Miss Housekeeping.”

She made it personal. Her remark struck home because it was about a woman who many viewers could relate to.  

Same thing when Clinton talked about her late father and his work as a drapery maker. 

“Donald was very fortunate in his life and that’s all to his benefit. He started his business with $14 million, borrowed from his father,” she said.  “I have a different experience.”

In podcasts, the most successful moments are often the most intimate. When podcast guests share something unrehearsed, unexpected or emotional from their lives, they lift the curtain on they are and establish trust with the listener. 

All too often Clinton talks about “it” – policies and programs – while her opponent talks about “me” – himself.

Donald Trump could also be a much better storyteller. And given his extraordinary success in building his brand, it’s surprising he doesn’t know this.

Instead of talking about the “rigged system” in the abstract, Trump could share stories of the working class Americans he speaks for, who’ve seen their living standards decline in recent decades.

In the weeks to come, a personal touch potentially would have a far greater impact than his angry attacks on illegal immigrants and free trade. It would also counter the impression that Trump lacks empathy and is obsessed with his own success. 

Ronald Reagan understood this trick all too well – much to the frustration of his liberal opponents.  In debates and speeches, he always had a good tale to tell.  Skeptical voters who’d been warned that Reagan was a shallow extremist would ask themselves: “How this man be mean or out of touch when he was such a good storyteller?”

It was of Ronald Reagan’s great secrets. But then he was an old radio guy. He knew the stuff that today’s podcasters learn along the way.