Too Much Opinion. Not Enough Reporting. How Do We Fix It?

This is written in response to a Medium post by Lewis Wallace, a talented, brave and passionate young journalist who worked for the public radio show, Marketplace.  He was fired this week for refusing to take down his post.  The headline was: “Objectivity is Dead, and I’m okay with it.”

I disagree. A reporter’s job is to report, not to tell listeners what to think. It is a humble calling. Reporting is a craft, not an art.

One reason why Trump became President is the narcissism of our time. We all think we’re entitled to yell at each other. That everyone’s opinion is equally valid. It has become acceptable to take a verbal fire hose to those we disagree with.

There’s a place for resistance and protest. But bombast, ridicule and contempt are drowning out respectful disagreement, even good natured argument.

From TV, online media, newspapers, commercial radio and podcasting, there is much more opinion today. Not enough reporting.

One reason why so many people distrust us journalists is our lack of diversity. Not enough diversity of opinion. Diversity of class. Geographic diversity. We must do a better job of listening to those who make us uncomfortable. That includes listening to those who felt that Trump was preferable to Clinton.

The most important pursuit is the quest for truth. But truth can be elusive. This makes our jobs difficult, but profoundly important.

Journalism should strive to be more like science, where good researchers employ skepticism as they try to disprove their theories.

Objectivity may be in the emergency room. But it is not dead. Your view and my view of objectivity will be different. But we should still be searching for it just around the corner.

With respect,

Richard.

 The F… Bomb Has Become a Filler Word. How Do We Fix It?

The jump the shark moment for the F-word may have come and gone. Even the erudite David Brooks of the New York Times used it recently in his otherwise uplifting book on self-discipline and modesty, “The Road to Character.”

A four letter word that once caused shock – or at least embarrassed giggles – has become a filler word.  Something you say to fill the space between the stuff that actually matters.

It’s lost the power to shock.  Everybody says fuck.

Other filler words include “meanwhile, “like”, “basically” – and the very worst and most frequently heard –  “you know”.

Many thoughtful, well-educated people punctuate their sentences with  “you know”, you know?   The term has become the new “um”.

Those who use it in serious conversation dilute the meaning of what they are trying to say. I have a highly articulate, smart, funny friend in the financial industry who uses “you know” in virtually every sentence.  It drives me crazy. She’s probably unaware of it and I’m too chicken to say anything.

Guess I haven’t walked too far on my road to character. Sorry, David Brooks.

When hosting a talk radio show years ago, a program director pulled me aside. “You say um a lot,” he told me.  “Don’t do it. In between thoughts, stay silent. It can be kind of powerful.  People will listen more carefully to what you’ll say next.”

Great advice –  especially for a guy who loves to talk and trips over my words in a rush to say the next thing.  A little pause sounds so much better than filling in the time with meaningless filler words.

Easier said than done, you say?

Actually, no.  As soon as I became aware of what I was doing,  it was surprisingly easy to cure my verbal tic. It’s a little bit like weeding.  Almost everytime time I noticed an “um” forming in my brain I would pause and pick it out of my speech pattern.

Another tip: speak in short sentences. “Structural filler-word patterns are triggered because of the way you structure your sentences,” says writer, Anett Grant. “Using oral bullet points gives you time to think about what you’re going to say while reinforcing your main point.”

Clarity is the best friend you have when speaking.  Especially when you are serious. Weeding out the filler words is a great way to sound smart in business meetings, sales presentations and at the dinner table.

When you don’t have much to say, remain silent.

Richard Davies is a podcaster.  Hear his “um” free show, “How Do We Fix It?” with co-host Jim Meigs on Acast, iTunes and Stitcher.  He also runs DaviesContent – a podcast production house.

 

 

 

 

 

How Do We Fix It? No. Never Make a Podcast Unless…

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I’ve been into audio ever since I was a little kid who slapped 45 rpm green, red, yellow and orange Disney discs onto the record player my parents gave me when I was six years old.

The stories, voices and jingles really were music to my ears.

Not long after college, to no-one’s great surprise, I landed my first job in radio. I spent well over thirty years at stations and networks doing the thing I loved.

Last year, with my pal Jim Meigs and producer Miranda Shafer, I started “How Do We Fix It?”– a weekly podcast.  We’re having a fun ride and I feel privileged to meet a lot of great people along the way.  Our 86th weekly show is currently in production.

At its best, podcasting is remarkably intimate and honest – without noisy distractions.  Just you and another human voice in your ear.

Unlike broadcast radio or TV, listeners are the programmers, deciding exactly when and what they want to spend their time with. They give us podcasters their pure, undivided attention. In every way they are our equal – never to be manipulated, pandered to nor shouted at.

Sounds like the perfect environment for a content producer.

But let’s face it: many podcasts are crap – weeds in the ever growing audio jungle.

And not just the two-guys-in-a-garage kind of spontaneous podcasts. Even well-made, sophisticated shows are often way too long, self-indulgent and without a clear purpose.

Your audience is busy and has vast array of audio offerings to pick from.  Many of us listen on the go – in the car or at the gym.  The average American commute time is about 25 minutes.  Most podcasts last at least half an hour. Mistake.

The first don’t of podcasting is never waste their time. Make a show with purpose that doesn’t last quite as long as you – the podcaster – want it to.  Don’t be afraid to slice out a few minutes.

Leave your listeners wanting more after each episode. Also answer this question: “Who is your audience?”

The second don’t:  Forget about making podcasts unless your brand, company or cause already has followers or subscribers.  This medium is a great way to forge deep, authentic connections with your people, but on its own – without a website, blogs and other forms of content –  you won’t make a splash. The only exception is if you’re already famous.  Anderson Cooper, Alec Baldwin, Snoop Dogg or Shaq can operate by their own rules.

Podcasting is special – different from radio and certainly not merely the audio track of a You Tube video.  Respect your audience.

Third don’t: making a podcast “live” or on the fly is rarely a good idea. Edit it and listen with a critical ear.

The fourth don’t is about lack of commitment. While podcast equipment is cheap and the launch costs are small, the process can be surprisingly time consuming. Unless you are prepared to go long and deep with your podcast project, don’t start.

A weekly show may not be necessary. You could release a new series every few months. But whatever the plan of action, successful podcasts require follow through.

Google “how to make a successful podcast” and you’ll get lots of enthusiastic ideas about equipment, theme music, social media and the need for passion. Much of the advice is helpful. But be wary of those who only explain the do’s and not the don’ts of podcasting.

Richard Davies is a podcast consultant and program maker. Find out more at daviescontent.com.

 

 

 

Wonder and Mystery in a Great English Pub

The bar at the Basketweavers Arms in Brighton.


There’s something almost magical about a really good pub.
When I say “really good”, I don’t mean the ones with fancy cuisine (top rated in the latest pub food guides) or a vast range of beer, wine and spirits. “Crap pubs” my younger sister Nancy calls many of those places. Trying too hard.

As with so many rewarding and deeply English customs, the key to a really good pub is tradition.
And that’s a very difficult one to unpack.

Unlike fine French, Italian and Chinese cuisine or the fabled American burger, the great British pub isn’t an easy thing to export nor replicate.
Something about it is organic, or as we Americans like to say, authentic. If you have a favorite pub it’s “your local.” Regulars have a sense of ownership that has little to do with the money they spend.


A really good pub works because of “the punters” – the personalities who inhabit the place each evening. They know the customs and rituals. They supply the hum of laughter, conversation, even argument. Perfection it is not.
A really good pub works because of the beer. A perfectly pulled pint is a thing of beauty. Neither ice cold (perish the thought!) nor room temperature warm, the ideal pint of beer goes down smoothly: the perfect balance between fizzy and flat.


Half way down. A glass of Fullers London Pride.

And here’s the thing. I don’t really like beer anywhere else than in a cozy British pub. The mix of chatter at the tables nearby and a good humored, but not too friendly bartender makes the suds go down easy.


It’s all about balance. So easy to get that one wrong.
My sister Lucy knows. She was a publican for a decade. Being the landlady of a village pub in Somerset was “bloody hard work.” On her feet from morning ’til night. The place was open every day of the year. The routine included an exhausting mix of joy, laughter, friendship and even a certain amount of status. But it often came with physical pain. Challenging too. Managing the menus and bar staff was no easy feat. Not to mention the finances.
Because of a decades-long decline in custom, being a publican is often a struggle. Many public houses have shut down.

In the past English pubs were home away from home. When the telly was black-and-white and your indoor heating was iffy at best, the pub was a warm, welcome retreat.
Today, with inexpensive wall-to-wall carpeting, large Samsung flat screen TVs, wifi, Netflix and yes – adequate heating – many modest English houses and flats have been transformed. Vast numbers of folk don’t go out much as their parents, uncles and aunties did.
Successful pubs are increasingly rare. But when you find one, dropping into an English local is a real treat. A place where you’d be missing out if you didn’t go in for “a quick one”.



How Do We Fix It As We Leap Over a Cliff?


I’m in London – capital of “we have no idea what’s going to happen next.” 

This much is certain: Never in recent decades have Britain’s intelligentsia and political elite been in such a fog – baffled by Brexit and troubled by Trump.   I can’t remember a time when so many op-Ed writers end their articles with the limp observation that “only time will tell.”

It’s almost as if you can hear an audible shuffling of papers and clearing of throats, as the great and the good struggle to explain how great events might unfold in 2017. Most of them – us really – were so wrong about remaining in the European Union or the inevitability of Hillary. We have no idea exactly what is coming next.

It’s well past time for a little humility.

Speaking in Liverpool this week, Mark Carney, Governor of the Bank of England, admitted that many ordinary people had been screwed by the rise of globalism.  “The combination of open markets and technology means that … a globalized world amplifies the rewards of the superstar and the lucky,” said Carney. “Now may be the time of the famous or fortunate but what of the frustrated and the frightened?”

What indeed?  The usually bold and confident Governor didn’t seem to have much of an answer. 

How much damage will the Brexit vote do to the U.K. economy? It seems that the economic forecasts change almost weekly. 

After dire predictions during the summer of a great slowdown, promoted by uncertainty over the implications of the Brexit referendum, Britain should finish the year as the fastest growing economy of the G7 economies – according to a survey by Scotiabank. The Bank of England recently upgraded its outlook for the near future.

What will Donald Trump do to the environment and America’s standing in the world?  The omens are not good, but it’s hard to know if America will be the laughing stock when so many other countries are facing a similar challenge.

The voters smashed the china and there is very little agreement – here or back home in the U.S – on how it’s going to be put back together again. As “The Thunderer” (aka The Times of London) said in a recent editorial, it is not business as usual.  

To be continued.

How Do We Fix It? After We Smashed the China

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Viewing art helps me take a fresh look at the world.

Painters do it all the time.  They deconstruct the objects, landscapes and people they see – putting them back together again on canvas. Reimagining the world. What a brave and profound thing to do.

Wouldn’t it be wonderful if we would do the same thing with the way we think about politics and culture? Question our identity or tribe. Take a fresh look at the views of those we hang out with.

After the dramatic results of the Trump election, Brexit in the U.K. and now this week the vote in Italy, it’s time for the chattering class to go back to the drawing board – especially those of us who were surprised or deeply troubled by the electoral eruptions of 2016.

Voters smashed the china. We have to find new ways to put it back together again.

That’s the starting point for “How Do We Fix It?” – our podcast about ideas and solutions. Jim Meigs and I are political independents, who listen to many different opinions – especially guests who are able to come up with creative, undogmatic fixes for the problems they’ve considered.

We have a lot of fun doing our show. Playing in the sandbox of ideas.

This playful abstract painting (above) illustrates the point. It was completed in the 1920’s after artist Stuart Davis spent a whole year focusing on three objects on a table – an electric fan, an egg beater and a rubber glove.

He observed them solely on the basis of color, plain and their spacial relationships (at least that’s what I’m told by curators who studied his work!)

These objects became flat plains of color. He mixed things up, creating a fantasy space. This painting – now part of an extraordinary retrospective at the National Gallery of Art in Washington – is the result.

“I see the artist as a cool spectator,” said Davis in 1957. A “reporter in an area of hot events.”

Isn’t it time for us adults to create our own fantasy space? See the world from different points of view? Right now, at the end of this crazy year is a great time to try.

 

How Do We Fix It? What I’ve Learned Since Donald Trump Won.

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I’m one of those damn fool East Coast journalists who was stunned by the results of last week’s election.  I didn’t see it coming.  I thought that we’d elect our first woman President.

So why should you bother to read this? Because I’m listening and learning from others who may be a bit smarter than me.

That includes our podcast co-host, Jim Meigs.

“We have an entire institution of media and opinion who misunderstood the country,” he told me the morning after the election on “How Do We Fix It?” “The sense of anxiety that was out there was not taken seriously.”

“This was the Caddyshack election,” said Jim. “In our popular culture, the idea of rich, sophisticated Ivy League-educated people often is met with a certain amount of resistance and cynicism by people who consider themselves salt of the earth.”

In “Caddyshack” (released in 1980) a brash, vulgar, nouveau riche land developer (played by Rodney Dangerfield) offends all the well-healed, preppy guys at a ritzy country club.  “That’s who Trump is,” says Jim. “People got a kick out of him tipping over the apple cart and causing trouble. They’re responding to a trait in our culture where we tend to distrust the polished elite.”

No, that doesn’t mean most Trump voters are racist or anything else -ist. In fact, Trump got more votes from people of color than Mitt Romney did.  There was no great surge of white voters for Trump.

In the words of George Packer of the New Yorker (his book “The Unwinding” is a must-read if you want to understand what the hell happened), this was a middle-finger election.  A lot of voters – especially late deciders – saw Hillary as elitist and more of the same. Pissed off, they decided to give the other guy a try.

One week before the election in “Bring the Right Wing Into the Mainstream Media,” Megan McArdle of Bloomberg View made the case of more diversity in newspapers, magazines and on the networks.

“The media is overwhelmingly liberal,” she wrote.  “It tends to mirror the left-to-center-left spectrum of the social class from which most journalists are drawn. That affects coverage, which right-wing readers pick up on.”

Most of the bias is subconscious, not deliberate, McArdle argues.  Those inside the castle gates of the Mainstream Media look down on those in flyover country with mixture of disdain and horror.

“Whoever is to blame for the problem, yelling at the residents of the swamp to behave themselves is probably not going to fix it,” wrote McArdle.  “What would fix the problem is if the folks in the castle made a concerted effort to open the doors and persuade some of the swamp-dwellers to move inside. Not just to move inside, but to help run the place, pushing back on liberal pieties and dubious claims with the same fervor that liberals push back on conservative ones.”

None of this is meant to excuse Donald Trump for what he said during the campaign nor suggest that we should “sit and down and shut up” for the next four years.  But right now – at least for the next few weeks – a little humility is in order. First understand. Then act.

And never assume we know what’s coming next.  As Janan Ganesh wrote this week in The Financial Times:  “The only intelligible lesson of 2016 is that William Goldman’s verdict on Hollywood – “Nobody knows anything”, said the screenwriter – applies to matters of state.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We’re Going to Fail 99% of the Time. And That’s OK.

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“Data is the new black” gushed one speaker at Advertising Week, the just-completed annual gathering in New York for the advertising and marketing industry.

Thanks to great improvements in data research on customer behavior, “now we are not guessing,” said another.

The wow factors here this week were data, video and Virtual Reality.  With good reason.  The rapidly changing advertising industry is always on the hunt for the next big thing that will turn heads and make a splash.

But the marketplace is more crowded that ever. “We see disruption in so many markets,” Fiona Carter, Chief Brand Officer at AT&T told one well attended session.

“We have an on-demand culture,” said Alex Sutton, Global Director of Digital Acquisition at Avis Budget group. “The number of customers engaging our brands on mobile keeps increasing and increasing and increasing.”

Which is why – with all the talk about change, disruption and the surge in mobile – I was surprised not to hear a little more about podcasting and the other creative ways brands can use relevant content to go deeper when engaging their customers and followers (Full disclosure here: I am a podcaster).

People consume media very differently. We engage in a multiplicity of ways.  Just look at a row commuters in a New York subway train.  Many are playing games on their devices. Others are reading and some are listening.

For marketers the future is about creating different versions of your message and let the consumer choose.

Tens of millions of Americans decide to listen to podcasts each week. The median age is 30. According to Steve Goldstein at Amplifi Media, 68% of people aged 13-24 listen to some audio on their smartphone every day. Podcasting is no longer niche.

Perhaps my argument to the advertising industry is pay attention not only to “wow!” but to “ah ha.”  Podcasts are the intersection of ideas and emotion. They don’t show something. You, the listener, imagines it.

I really like what Ben Clarke, Chief Strategist of the marketing agency, The Shipyard has to say about disruption and creativity.

“Even if you try a thousand things and 995 don’t work, the five winners are better than not trying at all.”

“We’re going to fail at 99% of the things we do. Not only is that OK, it’s essential,” he says.

Richard Davies is a podcast consultant and co-host of the weekly solutions journalism show, “How Do We Fix It?” http://www.daviescontent.com

 

 

 

 

 

 

 

 

 

Hey, Hillary! Tell More Stories.


By most measures Hillary Clinton had a pretty good night in her first debate with Donald Trump.  But something was missing.

Her disciplined performance may have convinced wavering voters to be somewhat more comfortable with the idea of her as President.  Clinton’s cool, calm demeanor contrasted with Donald Trump’s repeated interruptions and bluster.  She was also successful in getting under his skin.

However, Clinton did little to overcome her two biggest negatives: likeability and trust.  Neither did Trump.  Both are still disliked by surprisingly large numbers of voters. 

In the two debates to come, the breakout candidate could be the one who tells the best stories.

Clinton’s strongest moment on Monday night came right at the end of the 90 minute debate, after many may have turned it off.  She raised the case of former Miss Universe Alicia Machado, who Trump had called “Miss Piggy” and “Miss Housekeeping.”

She made it personal. Her remark struck home because it was about a woman who many viewers could relate to.  

Same thing when Clinton talked about her late father and his work as a drapery maker. 

“Donald was very fortunate in his life and that’s all to his benefit. He started his business with $14 million, borrowed from his father,” she said.  “I have a different experience.”

In podcasts, the most successful moments are often the most intimate. When podcast guests share something unrehearsed, unexpected or emotional from their lives, they lift the curtain on they are and establish trust with the listener. 

All too often Clinton talks about “it” – policies and programs – while her opponent talks about “me” – himself.

Donald Trump could also be a much better storyteller. And given his extraordinary success in building his brand, it’s surprising he doesn’t know this.

Instead of talking about the “rigged system” in the abstract, Trump could share stories of the working class Americans he speaks for, who’ve seen their living standards decline in recent decades.

In the weeks to come, a personal touch potentially would have a far greater impact than his angry attacks on illegal immigrants and free trade. It would also counter the impression that Trump lacks empathy and is obsessed with his own success. 

Ronald Reagan understood this trick all too well – much to the frustration of his liberal opponents.  In debates and speeches, he always had a good tale to tell.  Skeptical voters who’d been warned that Reagan was a shallow extremist would ask themselves: “How this man be mean or out of touch when he was such a good storyteller?”

It was of Ronald Reagan’s great secrets. But then he was an old radio guy. He knew the stuff that today’s podcasters learn along the way.

How Do We Fix It: Are You Risking a Ryan Lochte Problem?

It all happened in a flash.

Within 24 hours, Olympic swimmer Ryan Lochte lost all four major endorsement deals after his bizarre behavior in Rio de Janeiro.

Swimwear Speedo USA was the first company to sever ties, saying in a statement that “we cannot condone behavior that is counter to the values this brand has long stood for.”

Ralph Lauren, a hair removal brand and a mattress company made similar announcements, ending their relationship with Lochte.

To limit the damage to its reputation, Speedo announced that it would donate $50,000 to Save The Children for relief aid in Brazil.

The 32-year-old swimmer could lose millions of dollars, because of a false account about being robbed at the Olympics.  His personal brand is in tatters over a catastrophic lapse in judgement.

But for marketers this scandal is about much more than Ryan Lochte. Or at least it should be.

Integrity and trust are crucial parts of any company or institution’s relationship with customers and followers – especially when events very rapidly can spin out of control. Linking up with entertainment and sports stars and other public figures carries risks as well as potential rewards.

Due diligence is required before firms sign endorsement deals.

But much more than this is corporate culture. Are you working with content creators who are deeply guided by a sense of ethics and truth telling?

Speed is vital in crisis communications.  But so is transparency.

All these concerns should be front and center when deciding who to play with in the multi-platform world of marketing and branded content.

Richard Davies is podcaster and podcast consultant.  His firm DaviesContent designs and makes digital audio for companies and non-profits.